Report an issue

Missing reward, survey problem, account issue, or technical bug — we investigate every report within 3 business days.

Submit a report

Select the issue type below, then fill in the details. The more information you provide, the faster we can resolve it.

What type of issue are you reporting?

Your Name

Account Email

Describe the Issue

Report submitted

We've received your report and will send an update to your email within 3 business days. Your ticket number:

BST-000000

Missing Rewards 1–3 business days

Payment Issues 1–2 business days

Account Issues Same business day

Technical Bugs 2–5 business days

For missing rewards, always include the survey name and the date and time you completed it. This helps us locate the completion record quickly.

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